Elements.cloud incident

Salesforce Hyperforce Migration Disruption Impacting Elements Sync

Notice Resolved View vendor source →

Elements.cloud experienced a notice incident on April 21, 2025, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 02:43 PM UTC
Resolved
Apr 24, 2025, 09:45 AM UTC
Duration
2d 19h
Detected by Pingoru
Apr 21, 2025, 02:43 PM UTC

Update timeline

  1. identified Apr 21, 2025, 02:43 PM UTC

    Apologies for the inconvenience. Our understanding is that Salesforce are conducting upgrade and Hyperforce migration activities over the weekend. As a result, many in-progress Elements sync processes may have been disrupted. This should be a temporary issue, and you can resync manually or wait until the next automated sync. Please let us know if this does not resolve your issue. If you see a "Click to refresh ..." link, please be aware that your Salesforce account should be logged in only on the org for which you are refreshing the authentication token.

  2. resolved Apr 24, 2025, 09:45 AM UTC

    This issue has been resolved, this was caused by a DNS resolution issue out of Elements Control. Please accept our sincere apologies for the inconvenience caused.