Elastic.io incident

Missing Metrics in Cloud Console — US East (us-east-1)

Major Resolved View vendor source →

Elastic.io experienced a major incident on April 28, 2026, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 02:46 PM UTC
Resolved
Apr 28, 2026, 06:40 PM UTC
Duration
3h 53m
Detected by Pingoru
Apr 28, 2026, 02:46 PM UTC

Update timeline

  1. investigating Apr 28, 2026, 02:46 PM UTC

    Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.

  2. investigating Apr 28, 2026, 03:57 PM UTC

    Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.

  3. investigating Apr 28, 2026, 04:32 PM UTC

    Our investigation is ongoing. We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted. We will provide a further update in 1 hour, or when there is a change in status.

  4. identified Apr 28, 2026, 05:39 PM UTC

    We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.

  5. resolved Apr 28, 2026, 06:40 PM UTC

    The system has recovered and functionality has returned to normal.