Elastic.io experienced a major incident on September 5, 2025 affecting Deployment orchestration (Create/Edit/Restart/Delete), lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 09:01 AM UTC
We are experiencing a partial service outage with provisioning new capacity which can affect deployment creation and updates. Our team is currently working to restore the service. All Cloud Hosted users may be affected. Our next update will be in one hour.
- identified Sep 05, 2025, 10:13 AM UTC
We have observed improvements to provisioning new capacity which can affect deployment creation and updates. Some customers may be experiencing a degraded impact. We have identified the cause with our upstream provider and continue to work towards a mitigation. Our next update will be in one hour.
- resolved Sep 05, 2025, 11:31 AM UTC
We have observed service levels have returned to their healthy and expected state.