Elastic.io incident
Increased latency in authentication requests to Elastic Cloud Console
Elastic.io experienced a major incident on October 8, 2025 affecting Cloud console, lasting 14h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2025, 09:42 AM UTC
We observed increased latency in customer logins to Cloud Console. We are currently investigating.
- investigating Oct 08, 2025, 10:33 AM UTC
We continue to investigate the increased latency in authentication requests to Elastic Cloud Console. We will provide next update in 60 minutes or as soon as we know more.
- investigating Oct 08, 2025, 11:59 AM UTC
The latency is back to pre-incident level. We continue to monitor the issue. We will provide another update in about 60 minutes.
- investigating Oct 08, 2025, 12:58 PM UTC
We continue to monitor the issue. We will provide another update in about 60 minutes.
- monitoring Oct 08, 2025, 01:32 PM UTC
We have applied mitigations that should prevent the latency from spiking up again. We are monitoring the impact. We will provide the next status page update in 180 minutes or as soon as we have new information.
- monitoring Oct 08, 2025, 03:50 PM UTC
We continue to monitor the impact of the mitigations. We will provide the next status page update in 4 hours or as soon as we have new information.
- monitoring Oct 08, 2025, 08:07 PM UTC
The mitigations have been effective in preventing the latency from reocurring. We will continue to monitor closely while a permanent fix is being validated and deployed. We will provide the next status page update in 4 hours or as soon as we have new information.
- resolved Oct 08, 2025, 11:58 PM UTC
This incident has been resolved.