Issue creating new projects in AWS us-east-1

Update timeline

1. investigating Feb 06, 2026, 01:56 AM UTC

   We are currently investigating an issue that has resulted in provisioning delays affecting the creation of new Elastic Cloud Serverless projects within the AWS us-east-1 region. While existing projects remain operational and unaffected, customers may encounter errors or extended wait times when attempting to spin up new projects in this specific region. Our engineering team is actively working to identify the root cause and restore full functionality. We apologize for the inconvenience and will provide further updates as more information becomes available.

2. identified Feb 06, 2026, 02:43 AM UTC

   We have successfully identified the root cause of the provisioning delays in the AWS us-east-1 region and are now beginning the remediation phase. A fix has been developed and validated through internal testing, and we are currently rolling out the fix across the affected infrastructure. Customers may still see intermittent failures for a short period as the fix propagates.

3. resolved Feb 06, 2026, 04:22 AM UTC

   The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected and propagated, service functionality returned to normal. All systems are now operating as expected, and customers should no longer experience delays or errors when creating new projects. We appreciate your patience while we worked to clear this up.