Elastic Cloud incident

Metering issue with Elastic Cloud Hosted Deployments

Major Resolved View vendor source →

Elastic Cloud experienced a major incident on July 21, 2026, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 02:24 PM UTC
Resolved
Jul 22, 2026, 11:14 PM UTC
Duration
1d 8h
Detected by Pingoru
Jul 21, 2026, 02:24 PM UTC

Update timeline

  1. investigating Jul 21, 2026, 02:24 PM UTC

    We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

  2. investigating Jul 21, 2026, 11:15 PM UTC

    We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.

  3. investigating Jul 22, 2026, 10:49 AM UTC

    We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.

  4. resolved Jul 22, 2026, 11:14 PM UTC

    All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.