Elastic Cloud experienced a major incident on October 2, 2025 affecting Cloud console, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2025, 12:31 PM UTC
We are aware of a potential service impact with the visibility of the status of Hosted Deployments. Our team is currently investigating. Users may see out of date information regarding their Hosted deployments. Our next update will be in one hour, or sooner if there is a change in status.
- identified Oct 02, 2025, 01:46 PM UTC
We have identified an issue regarding the visibility of the status of Hosted deployments. We are continuing our efforts in working this issue to a resolution state. We will post an update in one hour, or sooner if there is a change in status.
- monitoring Oct 02, 2025, 02:44 PM UTC
This incident is now mitigated. We have found the cause of the disruption and have implemented a solution. All customers should be back to regular operating status. We will continue to monitor the status of customer deployments and resolve this incident shortly.
- resolved Oct 02, 2025, 03:48 PM UTC
This incident is now resolved. All functionality has been returned to normal and we have seen no service degradation since mitigating the incident.