Elastic Cloud incident

Issue applying plans in Elastic Cloud Hosted

Major Resolved View vendor source →

Elastic Cloud experienced a major incident on November 16, 2025, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2025, 09:12 PM UTC
Resolved
Nov 17, 2025, 12:52 AM UTC
Duration
3h 39m
Detected by Pingoru
Nov 16, 2025, 09:12 PM UTC

Update timeline

  1. investigating Nov 16, 2025, 09:12 PM UTC

    We are currently investigating an issue with Elastic Cloud Hosted in the eu-west-1 region of AWS. Customers may be experiencing issues with upgrades, new deployments, and vacates in that region.

  2. investigating Nov 16, 2025, 10:33 PM UTC

    We are actively investigating the root cause of the incident and are working towards a full resolution. The next update will be provided as soon as significant progress is made or a preliminary resolution timeframe is established.

  3. resolved Nov 17, 2025, 12:52 AM UTC

    The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely.