Elastic Path had 10 outages in the last 2 years totaling 83h 46m of downtime — averaging 0.4 incidents per month.
There were 10 Elastic Path outages since November 4, 2024 totaling 83h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 12:50 and 12:55 UTC, Commerce Manager experienced degraded performance and users were unable to access Commerce Manager during this time. We have identified the root cause and the issue has now been fixed. Commerce Manager is currently fully operational.
Between 11:45 and 11:49 UTC, a proportion of requests to the API in the US Region experienced elevated error rates. The affected requests in flight during this window either timed out or returned 5xx responses. The EU region was not affected.
We are currently investigating this issue.
A fix has been implemented and publications should now work normally. We are monitoring the results.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
We are currently experiencing elevated errors in the US region Our engineers are currently investigating.
The issue has been identified and our engineering team has implemented a temporary fix
This incident has been resolved.
A 3rd party vendor caused a 7.5 minute outage on Catalog View
We are currently investigating this issue.
The issue has been resolved. No customer Impact after review
We are currently investigating this issue. This is only in the EU Region
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We have identified an issue affecting the Integrations Hub. When accessing it through Commerce Manager, you may experience slow loading times or intermittent performance issues. We are actively investigating the root cause and will provide updates as we work to resolve it.
We are continuing to investigate this issue.
Our engineers are continuing to investigate the Integrations Hub slow loading issue.
An issue has been identified and our engineering team is implementing a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.