Ekklesia 360 experienced a minor incident on September 21, 2015, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 21, 2015, 04:47 PM UTC
Our team is investigating cases of sites loading slowly or timing out.
- investigating Sep 21, 2015, 05:57 PM UTC
Our engineers are continuing to identify and remedy the cause of the current website connectivity issues. At this time you may not be able to access your website or FTP.
- identified Sep 21, 2015, 06:57 PM UTC
Our hosting team has escalated today's network issue and is working with a larger team of engineers to resolve it.
- monitoring Sep 21, 2015, 07:36 PM UTC
The team is close to a resolution for the network latency issues we have been experiencing.
- resolved Sep 21, 2015, 08:37 PM UTC
We're happy to report that our hosting team has resolved the connectivity issues we were seeing earlier. Since about 12:00pm (PST) we've been seeing that all traffic going to customer sites is connecting normally. We apologize for the trouble. If you have any questions or concerns please reach out to us at http://help.ekklesia360.com/support/.