Ekklesia 360 incident

Content not appearing on websites

Minor Resolved View vendor source →

Ekklesia 360 experienced a minor incident on May 5, 2016, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2016, 03:17 PM UTC
Resolved
May 05, 2016, 09:19 PM UTC
Duration
6h 1m
Detected by Pingoru
May 05, 2016, 03:17 PM UTC

Update timeline

  1. identified May 05, 2016, 03:17 PM UTC

    The team is currently looking into an issue affecting our abilities to display Events on client sites.

  2. identified May 05, 2016, 04:08 PM UTC

    Our engineering team continues to work on fixing the issues with the Events API. During this time, updates to other modules may not appear on your website.

  3. identified May 05, 2016, 05:03 PM UTC

    Our engineering team is close to a resolution on the API outage and you should start to see updated content appearing on your website over the next hour or so. We will send another update when the issue is fully resolved.

  4. monitoring May 05, 2016, 05:31 PM UTC

    We have released an update to the database and content should be replicating on client websites over the next hour or so. We appreciate your patience as we have worked through this issue.

  5. resolved May 05, 2016, 09:19 PM UTC

    We are seeing all sites pulling in new and updated data as normal. Thank you again for your patience as we worked through the issue.