Ekklesia 360 incident

Degraded API performance

Minor Resolved View vendor source →

Ekklesia 360 experienced a minor incident on May 27, 2016, lasting 7d 5h. The incident has been resolved; the full update timeline is below.

Started
May 27, 2016, 01:55 PM UTC
Resolved
Jun 03, 2016, 07:04 PM UTC
Duration
7d 5h
Detected by Pingoru
May 27, 2016, 01:55 PM UTC

Update timeline

  1. identified May 27, 2016, 01:55 PM UTC

    Our team is investigating an issue causing poor API connectivity. This issue causes some website to appear missing every few minutes. We apologize for the trouble! Regular updates will be posted here as we take steps toward resolution.

  2. monitoring May 27, 2016, 02:40 PM UTC

    The team isolated a server which wasn't able to serve API requests, and temporarily removed it from use. API connections now restored, however we're investigating the cause of the incident further.

  3. monitoring May 27, 2016, 03:03 PM UTC

    The team has successfully restored the faulty server which caused API connectivity problems. We're now monitoring the API to confirm resolution.

  4. resolved Jun 03, 2016, 07:04 PM UTC

    This incident has been resolved.