Ekklesia 360 incident

Easy Edit not working in Chrome Browsers

Minor Resolved View vendor source →

Ekklesia 360 experienced a minor incident on March 18, 2020 affecting CMS Backend, lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2020, 12:02 AM UTC
Resolved
Mar 23, 2020, 05:41 PM UTC
Duration
5d 17h
Detected by Pingoru
Mar 18, 2020, 12:02 AM UTC

Affected components

CMS Backend

Update timeline

  1. identified Mar 18, 2020, 12:02 AM UTC

    Chrome recently rolled out an update to how they treat cookies on the web. As a result, our authentication cookies related to Easy Edit and the Color/Font picker have stopped working. We are working on a fix for the issue, but if you need to access easy edit in the meantime, please use Firefox or Safari. Thanks for your understanding.

  2. resolved Mar 23, 2020, 05:41 PM UTC

    We have fixed the issue causing EasyEdit to report a user as not logged in. If you are still seeing this issue please log out of the CMS, clear your browser cache and then log back in. Thank you for your patience as we worked through this fix.