Ekklesia 360 experienced a major incident on August 5, 2020 affecting Site Hosting: The Abbey, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Site Hosting: The Abbey
Update timeline
- identified Aug 05, 2020, 06:26 PM UTC
Websites on our Abbey hosting environment are experiencing timeouts and may fail to load. We have identified the issue and are working on a fix.
- resolved Aug 05, 2020, 07:11 PM UTC
A file backup script was inadvertently started which caused load on the server to reach 100% and sites to not load. We will continue to monitor the server and ensure that server intensive scripts are not executed during the day.