Ekklesia 360 experienced a major incident on March 18, 2021 affecting Site Hosting: Cloud and Site Hosting: The Abbey and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2021, 04:58 PM UTC
There is currently a site wide outage. We are currently investigating this issue.
- investigating Mar 18, 2021, 04:58 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 18, 2021, 05:52 PM UTC
We have implemented a fix and we are currently monitoring things as they stabilize
- monitoring Mar 18, 2021, 06:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 18, 2021, 07:04 PM UTC
We were able to quickly identify that the issue was related to infrastructure updates that we have made to increase our server capacity heading into the upcoming Easter weekend. After making adjustments on our side, the issue should now be completely resolved. We have implemented additional monitoring so that we will be alerted earlier to any similar issues in the future. This will allow us to make any needed adjustments related to this issue before an outage occurs.