Eightfold experienced a major incident on July 7, 2022 affecting Web Application and API, lasting 7h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationAPI
Update timeline
- investigating Jul 07, 2022, 04:17 PM UTC
We are actively investigating a systems outage impacting customers. We will be posting hourly updates here. Our Support team will be reaching out to affected customers.
- monitoring Jul 07, 2022, 05:31 PM UTC
The outage has been fixed and systems are back up and operational. A detailed incident report will be provided by end of day.
- monitoring Jul 07, 2022, 11:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 07, 2022, 11:59 PM UTC
Affected systems have been verified.