Eightfold experienced a major incident on February 20, 2024 affecting Web Application and API, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationAPI
Update timeline
- investigating Feb 20, 2024, 04:42 PM UTC
We are currently investigating the issue. We have identified an issue with our caching server.
- identified Feb 20, 2024, 04:43 PM UTC
We have identified an issue with our caching service. We are taking steps to drastically reduce the errors.
- monitoring Feb 20, 2024, 06:09 PM UTC
We have taken all the necessary steps to resolve the issues around caching servers. We are actively monitoring the systems. The timeout and latency errors should be resolved.
- resolved Feb 20, 2024, 07:17 PM UTC
All systems are operational. We did not observe any errors during the monitoring period. (In last one hour)