edX incident

Degraded performance for edge.edx.org background processes

Minor Resolved View vendor source →

edX experienced a minor incident on October 14, 2021 affecting Edge courseware and Edge Studio, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2021, 05:00 PM UTC
Resolved
Oct 14, 2021, 11:07 PM UTC
Duration
6h 7m
Detected by Pingoru
Oct 14, 2021, 05:00 PM UTC

Affected components

Edge coursewareEdge Studio

Update timeline

  1. investigating Oct 14, 2021, 05:43 PM UTC

    We are aware that there may be issues with background processes on edge.edx.org and are investigating the issue.

  2. identified Oct 14, 2021, 05:44 PM UTC

    The root cause has been identified and a fix is currently being deployed.

  3. monitoring Oct 14, 2021, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 14, 2021, 08:38 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 14, 2021, 11:07 PM UTC

    This incident has been resolved.