edX incident

Software Secure Proctored Exams and ID Verification Outage

Minor Resolved View vendor source →

edX experienced a minor incident on December 7, 2021 affecting Student Courseware, lasting 10h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 06:12 PM UTC
Resolved
Dec 08, 2021, 04:37 AM UTC
Duration
10h 24m
Detected by Pingoru
Dec 07, 2021, 06:12 PM UTC

Affected components

Student Courseware

Update timeline

  1. investigating Dec 07, 2021, 06:12 PM UTC

    There is an issue with Software Secure proctored exams and ID verification that is currently being investigated. Please do not attempt your Software Secure exam or ID verification at this time.

  2. monitoring Dec 08, 2021, 12:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2021, 04:37 AM UTC

    edX systems are now running smoothly. While our service providers continue to work towards a full recovery, performance across our services is now stable.