edX incident

Program Certificates and Learning Records Unavailable

Notice Resolved View vendor source →

edX experienced a notice incident on April 19, 2024, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 04:15 PM UTC
Resolved
Apr 19, 2024, 09:15 PM UTC
Duration
5h
Detected by Pingoru
Apr 19, 2024, 04:15 PM UTC

Update timeline

  1. resolved Apr 19, 2024, 08:28 PM UTC

    From 2:38pm ET until 4:15pm the Credentials Service, which displays learner certificates and records, was interrupted - preventing users from accessing program certificates and learning records. The service has been restored and our team is monitoring performance.