edX incident

Enrollment Disruption

Minor Resolved View vendor source →

edX experienced a minor incident on July 16, 2024 affecting edX Homepage, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 05:24 PM UTC
Resolved
Jul 16, 2024, 09:56 PM UTC
Duration
4h 32m
Detected by Pingoru
Jul 16, 2024, 05:24 PM UTC

Affected components

edX Homepage

Update timeline

  1. investigating Jul 16, 2024, 05:24 PM UTC

    We are currently investigating reports and data indicating that a subset of learners are not able to complete enrollment in courses from the edx.org site.

  2. identified Jul 16, 2024, 08:52 PM UTC

    We have identified this as an issue related to cookies and the engineering team is currently working on a fix. In the meantime, for the subset of learners experiencing issues with enrollment, clearing cookies for edx.org should help.

  3. resolved Jul 16, 2024, 09:56 PM UTC

    The issue has been resolved. If you are still running into issues with completing the enrollment process, please log out of edx.org and log back in.