edX experienced a notice incident on August 21, 2024 affecting edX Homepage and Student Courseware, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
edX HomepageStudent Courseware
Update timeline
- investigating Aug 21, 2024, 06:32 PM UTC
We are hearing reports that learners are not able to reset their passwords as the confirmation emails contain faulty links. We are currently investigating the issue.
- investigating Aug 21, 2024, 06:53 PM UTC
We are continuing to investigate this issue. If you are having issues resetting your password, please reach out to edX Support at [email protected].
- identified Aug 21, 2024, 06:59 PM UTC
We have identified a potential cause of the issue and are currently implementing a solution.
- resolved Aug 21, 2024, 07:33 PM UTC
This issue has been resolved. Users should be able to reset passwords. Please reach out to support if still having issues resetting your password.