edX experienced a critical incident on August 29, 2024 affecting Student Courseware, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Student Courseware
Update timeline
- investigating Aug 29, 2024, 06:26 PM UTC
We are currently investigating a recurrent issue that may prevent access to courses within the learning management system and slow our support ticket response time.
- monitoring Aug 29, 2024, 06:38 PM UTC
A fix for this issue has been made and we're now observing normal behavior return to the learning management system and courses. We'll continue to monitor performance.
- resolved Aug 29, 2024, 07:14 PM UTC
Access to courses has been fully restored and our support team is working to respond to tickets that were created during this period.