edX incident

Course Access Issues

Major Resolved View vendor source →

edX experienced a major incident on September 3, 2024 affecting Student Courseware, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 08:43 PM UTC
Resolved
Sep 03, 2024, 09:23 PM UTC
Duration
40m
Detected by Pingoru
Sep 03, 2024, 08:43 PM UTC

Affected components

Student Courseware

Update timeline

  1. investigating Sep 03, 2024, 08:43 PM UTC

    We are getting reports of learners unable to access some of their enrolled courses. We're aware of the issue and currently investigating.

  2. identified Sep 03, 2024, 09:07 PM UTC

    We have identified the cause of the issue and are currently working on bringing access to the courses back online.

  3. monitoring Sep 03, 2024, 09:14 PM UTC

    A fix has been implemented and all courses seem to be fully accessible now. We are currently monitoring things.

  4. resolved Sep 03, 2024, 09:23 PM UTC

    This issue has been resolved and all courses are now fully accessible