edX incident

fulfillment of customer purchasing courses

Minor Resolved View vendor source →

edX experienced a minor incident on September 10, 2024 affecting Checkout, lasting 17h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 08:40 PM UTC
Resolved
Sep 11, 2024, 02:00 PM UTC
Duration
17h 20m
Detected by Pingoru
Sep 10, 2024, 08:40 PM UTC

Affected components

Checkout

Update timeline

  1. investigating Sep 10, 2024, 08:40 PM UTC

    we're investigating an infrastructure issue that is indirectly impacting fulfillment of customer purchasing courses (preventing them from receiving the courses they're buying)

  2. monitoring Sep 10, 2024, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2024, 02:00 PM UTC

    This incident has been resolved.