edX experienced a minor incident on September 12, 2024 affecting Student Courseware and Checkout, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2024, 04:26 PM UTC
We are investigating an issue that may impact the purchasing experience and interrupt learning in courses for a subset of learners.
- identified Sep 12, 2024, 04:34 PM UTC
We have identified the issue and have begun to address it. The purchase (checkout) experience has returned to normal performance.
- monitoring Sep 12, 2024, 05:05 PM UTC
Student courseware and the checkout (purchase) experience have both returned to normal performance. We are continuing to monitor the situation to ensure no further performance issues.
- monitoring Sep 12, 2024, 08:08 PM UTC
Student courseware and the checkout (purchase) experience have continued to maintain normal performance, so this issue is now resolved.
- resolved Sep 12, 2024, 08:08 PM UTC
Student courseware and the checkout (purchase) experience have continued to maintain normal performance, so this issue is now resolved.