edX experienced a minor incident on September 13, 2024 affecting edX Homepage and Student Courseware and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 13, 2024, 06:18 PM UTC
We are noticing reports of delays in learners' enrollment status updating after a purchase. We have identified the issue and are working to bring performance back up to normal speed.
- identified Sep 13, 2024, 06:24 PM UTC
Purchase fulfillment performance is now back to normal. However, downstream effects are still causing slowdowns in the student courseware. We are currently rolling out a fix for this.
- monitoring Sep 13, 2024, 07:10 PM UTC
We've implemented a fix that requires a rollout over time. Thus, we're continuing to see some performance issues in the student courseware, but they are decreasing. We're currently monitoring until performance fully returns back to normal.
- monitoring Sep 13, 2024, 07:38 PM UTC
Performance has returned to normal on student courseware. We'll continue to monitor to ensure stability.
- resolved Sep 13, 2024, 07:46 PM UTC
Performance of the student courseware is back to normal and stable.