edX incident

Account settings unavailable

Minor Resolved View vendor source →

edX experienced a minor incident on October 16, 2024 affecting Student Courseware, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 03:28 PM UTC
Resolved
Oct 16, 2024, 04:13 PM UTC
Duration
44m
Detected by Pingoru
Oct 16, 2024, 03:28 PM UTC

Affected components

Student Courseware

Update timeline

  1. identified Oct 16, 2024, 03:56 PM UTC

    Access to the account settings page on edX (accounts.edx.org) is currently unavailable. Our engineers have identified the issue and are working to restore access.

  2. monitoring Oct 16, 2024, 04:08 PM UTC

    We've restored access to the account settings page and our engineers are now monitoring performance.

  3. resolved Oct 16, 2024, 04:13 PM UTC

    This incident has been resolved.