edX experienced a major incident on October 24, 2024 affecting edX Homepage, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2024, 10:00 PM UTC
We are investigating an issue that is preventing users from accessing parts of the site that relate to learning about and enrolling in courses. Our engineering team is working to restore continuity.
- investigating Oct 24, 2024, 10:01 PM UTC
We are continuing to investigate this issue.
- investigating Oct 24, 2024, 11:15 PM UTC
Our engineers are continuing to investigate the issue. Learners attempting to login to the site to work on coursework can do so directly from: https://authn.edx.org/
- monitoring Oct 25, 2024, 12:26 AM UTC
We believe that this issue was a result of an outage from one of our third-party cloud service providers and the affected navigation and content is now functioning as expected. Our team will continue to monitor performance.
- resolved Oct 25, 2024, 02:24 AM UTC
This incident has been resolved.