edX experienced a minor incident on October 29, 2024 affecting Student Courseware and Checkout, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2024, 05:03 PM UTC
We are investigating an issue that is resulting in a delay between the time that a course is purchased or upgraded and when that course appears for learners on the learner home page. Learners who have recently purchased/upgraded a course should wait and refresh their home page before trying to check out again.
- monitoring Oct 29, 2024, 05:45 PM UTC
A fix has been implemented. There is no longer a delay between course purchases and the course appearing on the learner home page. Learners who have recently purchased/upgraded a course should refresh their home page before trying to check out again.
- monitoring Oct 29, 2024, 07:20 PM UTC
There is no longer a delay between course purchases and the course appearing on the learner home page. Learners who have recently purchased/upgraded a course should refresh their home page before trying to check out again. If you completed a purchase and are still not seeing your course, no need to repurchase as we're currently working through a queue of purchases. We will update this status when all these purchases have been restored.
- resolved Oct 29, 2024, 11:37 PM UTC
All purchases have been processed and this issue has now been fully resolved.