edX incident

Issue with Proctoring Experience with Proctortrack

Minor Resolved View vendor source →

edX experienced a minor incident on December 17, 2024 affecting Student Courseware, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 06:52 PM UTC
Resolved
Dec 17, 2024, 08:47 PM UTC
Duration
1h 54m
Detected by Pingoru
Dec 17, 2024, 06:52 PM UTC

Affected components

Student Courseware

Update timeline

  1. investigating Dec 17, 2024, 06:52 PM UTC

    We are currently investigating an issue with the proctoring experience via Proctortrack.

  2. identified Dec 17, 2024, 06:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 17, 2024, 07:37 PM UTC

    A fix has been verified in Stage and is being deployed to Production.

  4. monitoring Dec 17, 2024, 08:14 PM UTC

    Fix is in production and in the process of verifying.

  5. resolved Dec 17, 2024, 08:47 PM UTC

    This incident has been resolved.