Edlink experienced a critical incident on March 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 02, 2026, 08:41 PM UTC
For 172 seconds, our meta API (including SSO endpoints) were unresponsive. This incident took place around 2:30pm CT. The incident was caused by a lock on a table related to single sign on. The lock was the result of a database maintenance query that we were running at the time. The query was expected to complete in less than one second (and therefore, not cause any service disruption), but maintained the lock longer than expected. We terminated the execution of the query approximately two minutes later.