Edit order experienced a critical incident on August 23, 2022 affecting Cleverific, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2022, 11:58 PM UTC
Engineers identified and are investigating an issue with an upstream DNS provider starting around 19:33 UTC Aug 23rd, leading to Customers not being able to access Edit Order We will be providing updates on a 1 hour cadence.
- identified Aug 24, 2022, 12:01 AM UTC
Our upstream provider has identified the issue and is working on a resolution. We will be providing updates on a 1 hour cadence.
- identified Aug 24, 2022, 12:25 AM UTC
Upon further investigation, engineers found the issue started at 17:54 UTC Aug 23rd. Our upstream provider's engineers are in communication with their upstream DNS provider and are currently working to fix the issue. We will be providing updates on a 1 hour cadence.
- resolved Aug 24, 2022, 01:53 AM UTC
This incident has been resolved.