Edit order incident

Shopify issue preventing merchants from accessing Cleverific's backend order editing

Major Resolved View vendor source →

Edit order experienced a major incident on August 6, 2025 affecting Cleverific, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 06:12 PM UTC
Resolved
Aug 06, 2025, 06:34 PM UTC
Duration
22m
Detected by Pingoru
Aug 06, 2025, 06:12 PM UTC

Affected components

Cleverific

Update timeline

  1. identified Aug 06, 2025, 06:12 PM UTC

    Shopify is currently dropping necessary information from the "More Actions" menu link that Cleverific needs to load merchants' orders. We're currently in contact with Shopify.

  2. resolved Aug 06, 2025, 06:34 PM UTC

    Shopify has implemented a solution. Orders and draft orders should now load as expected in Cleverific.