Edit order incident
Shopify GraphQL API outage causing Cleverific to be intermittently available
Edit order experienced a major incident on August 21, 2025 affecting Cleverific, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 21, 2025, 06:54 PM UTC
We've noticed a widespread outage in the Shopify GraphQL API that is causing Cleverific services to only be intermittently available. This issue is affecting apps across the Shopify ecosystem. We are monitoring our comms with Shopify for resolution.
- monitoring Aug 21, 2025, 07:39 PM UTC
Shopify has acknowledged the issue and is investigating.
- monitoring Aug 21, 2025, 08:13 PM UTC
It has been reported that this may be due to an incident with an upstream infrastructure provider which has potentially been resolved. We are seeing server errors settle to zero and have not seen the errors that alerted us to this issue in the last 15 minutes. We are downgrading the incident from partial outage to degraded performance as we monitor our systems for the next 15 minutes
- monitoring Aug 21, 2025, 08:29 PM UTC
No new errors have been logged or reported. We are validating that this issue has been resolved, and all systems are now operational.
- resolved Aug 21, 2025, 10:02 PM UTC
This incident has been resolved.