Edge Delta incident

New Account Sign-up Issue

Minor Resolved View vendor source →

Edge Delta experienced a minor incident on December 19, 2022 affecting Console, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2022, 08:30 PM UTC
Resolved
Dec 21, 2022, 09:36 PM UTC
Duration
2d 1h
Detected by Pingoru
Dec 19, 2022, 08:30 PM UTC

Affected components

Console

Update timeline

  1. investigating Dec 21, 2022, 09:30 PM UTC

    New account sign-ups to the The EdgeDelta service are currently not being completed. We are working to identify the root cause and restore the service as soon as possible.

  2. identified Dec 21, 2022, 09:32 PM UTC

    The issue preventing new account sign-ups has been identified and a fix is being rolled out.

  3. monitoring Dec 21, 2022, 09:33 PM UTC

    A fix enabling new user sign-ups has been implemented and we are now monitoring to assure service.

  4. resolved Dec 21, 2022, 09:36 PM UTC

    The sign-ups process for new accounts are confirmed.