Edge Delta incident

Application Outage - UI Not Responding For Some Tabs

Major Resolved View vendor source →

Edge Delta experienced a major incident on February 22, 2023 affecting Console, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2023, 07:28 PM UTC
Resolved
Feb 22, 2023, 08:27 PM UTC
Duration
58m
Detected by Pingoru
Feb 22, 2023, 07:28 PM UTC

Affected components

Console

Update timeline

  1. investigating Feb 22, 2023, 07:28 PM UTC

    The EdgeDelta User Interface is not displaying data for several pages. Connections are still being received for agent data. We are working to identify the root cause and restore the service as soon as possible.

  2. investigating Feb 22, 2023, 07:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 22, 2023, 07:39 PM UTC

    We have identified an issue with our backend databasds causing the service outage and are working hard to resolve it. Please continue to monitor this page for updates.

  4. monitoring Feb 22, 2023, 07:42 PM UTC

    The database issue causing the service outage has been identified and a fix implemented. We are now monitoring to ensure the system is back to normal.

  5. resolved Feb 22, 2023, 08:27 PM UTC

    Full availability to the EdgeDelta User Interface has been restored. We will continue to continue to monitor and ensure stability.