Edge Delta incident

Application Outage - UI Not Responding For Some Tabs

Major Resolved View vendor source →

Edge Delta experienced a major incident on April 13, 2023 affecting Console, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2023, 04:39 PM UTC
Resolved
Apr 13, 2023, 06:10 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 13, 2023, 04:39 PM UTC

Affected components

Console

Update timeline

  1. investigating Apr 13, 2023, 04:39 PM UTC

    The EdgeDelta User Interface is not displaying data for several pages. Connections are still being received for agent data. We are working to identify the root cause and restore the service as soon as possible.

  2. identified Apr 13, 2023, 04:44 PM UTC

    We have identified an issue with our 3rd party database provider causing the service outage and are working hard to resolve it. Please continue to monitor this page for updates.

  3. monitoring Apr 13, 2023, 05:28 PM UTC

    The database issue causing the service outage has been corrected. We are now monitoring to ensure the system is back to normal.

  4. resolved Apr 13, 2023, 06:10 PM UTC

    Full availability to the EdgeDelta service has been restored. We will continue to continue to monitor and ensure stability.