eco Domain Registry incident

.eco web portal is down. EPP is still available

Notice Resolved View vendor source →

eco Domain Registry experienced a notice incident on February 4, 2025 affecting .eco registry, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 07:14 PM UTC
Resolved
Feb 04, 2025, 10:36 PM UTC
Duration
3h 21m
Detected by Pingoru
Feb 04, 2025, 07:14 PM UTC

Affected components

.eco registry

Update timeline

  1. investigating Feb 04, 2025, 07:14 PM UTC

    We are currently investigating the issue.

  2. monitoring Feb 04, 2025, 07:19 PM UTC

    Service has been restored. We are monitoring the site for further issues.

  3. resolved Feb 04, 2025, 10:36 PM UTC

    This incident has been resolved.

  4. postmortem Feb 07, 2025, 04:17 PM UTC

    The .eco registry web portal was unavailable between 19:06 - 19:17 UTC on February 4 due to a system failure in the firewall used to protect the service. This issue was identical to the incident that impacted the primary firewall on January 21. The firewall vendor supplied a patch to address the issue and the patch was applied on February 4 at 20:30. EPP access to the .eco registry was not impacted by this incident.