Echobox incident

Users unable to login

Critical Resolved View vendor source →

Echobox experienced a critical incident on August 5, 2025 affecting Login Platform and Echobox Social and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 08:01 AM UTC
Resolved
Aug 05, 2025, 09:07 AM UTC
Duration
1h 6m
Detected by Pingoru
Aug 05, 2025, 08:01 AM UTC

Affected components

Login PlatformEchobox SocialEchobox EmailEchobox Benchmarks

Update timeline

  1. identified Aug 05, 2025, 08:01 AM UTC

    Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologize for any inconvenience caused.

  2. identified Aug 05, 2025, 08:18 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 05, 2025, 09:07 AM UTC

    This incident has been resolved.