Echobox incident

Users unable to login

Critical Resolved View vendor source →

Echobox experienced a critical incident on November 21, 2023, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2023, 03:45 PM UTC
Resolved
Nov 21, 2023, 04:17 PM UTC
Duration
32m
Detected by Pingoru
Nov 21, 2023, 03:45 PM UTC

Update timeline

  1. identified Nov 21, 2023, 03:45 PM UTC

    Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

  2. investigating Nov 21, 2023, 03:55 PM UTC

    We are currently investigating this issue.

  3. monitoring Nov 21, 2023, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 21, 2023, 04:17 PM UTC

    This incident has been resolved.