Echobox incident

Users unable to login

Notice Resolved View vendor source →

Echobox experienced a notice incident on March 18, 2024, lasting 11h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2024, 06:52 AM UTC
Resolved
Mar 18, 2024, 06:04 PM UTC
Duration
11h 11m
Detected by Pingoru
Mar 18, 2024, 06:52 AM UTC

Update timeline

  1. identified Mar 18, 2024, 06:52 AM UTC

    Some Echobox users may be experiencing issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

  2. monitoring Mar 18, 2024, 09:01 AM UTC

    Any remaining login issues should now be resolved. If you are still experiencing problems logging in please email [email protected]. We apologise for any inconvenience caused.

  3. monitoring Mar 18, 2024, 09:40 AM UTC

    Any remaining login issues should now be resolved. If you are still experiencing problems logging in please try clearing your browser cache and cookies, or email [email protected]. We apologise for any inconvenience caused.

  4. monitoring Mar 18, 2024, 06:04 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 18, 2024, 06:04 PM UTC

    This incident has been resolved.