Echobox experienced a major incident on May 17, 2024, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 17, 2024, 12:42 PM UTC
Facebook is currently experiencing API difficulties which may lead to 0 (zero) being shown in the Analytics Page for Impressions, Clicks and CTR. We have contacted Facebook and hope they will rectify this soon.
- monitoring May 20, 2024, 02:11 PM UTC
A workaround has been deployed to get around the issues with Facebook Insights. 2 insights are not available until the Facebook bug has been resolved. The insights are post_impressions_by_story_type and post_impressions_by_story_type_unique
- resolved May 20, 2024, 02:12 PM UTC
This incident has been resolved.