ECHO PRM incident

Increased storage latency

Minor Resolved View vendor source →

ECHO PRM experienced a minor incident on July 11, 2024 affecting ECHO PRM Software (App Website) and ECHO PRM Software (Backend Website), lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 01:00 PM UTC
Resolved
Jul 11, 2024, 05:25 PM UTC
Duration
4h 25m
Detected by Pingoru
Jul 11, 2024, 01:00 PM UTC

Affected components

ECHO PRM Software (App Website)ECHO PRM Software (Backend Website)

Update timeline

  1. investigating Jul 11, 2024, 01:00 PM UTC

    We have observed increased latency affecting file storage (images and files) for some clients. Our team is investigating and working on a solution.

  2. resolved Jul 11, 2024, 05:25 PM UTC

    The problem has been resolved by our platform provider.