Echelon experienced a minor incident on September 18, 2026 affecting API and Web App, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 10:54 PM UTC
Status: Investigating Users are currently unable to login and use the platform due to our upstream authentication and authorization provider having availability issues. We are currently working with the provider to resolve this as soon as possible, Affected components API (Full outage) Web App (Full outage)
- monitoring Sep 18, 2026, 11:09 PM UTC
Status: Monitoring The upstream authentication and authorization provider has identified the issue and has started to recover. Most users should now be able to login and use the platform. Affected components API (Degraded performance) Web App (Degraded performance)
- resolved Sep 18, 2026, 11:52 PM UTC
Status: Resolved Upstream provider has fully recovered and addressed the issue. All systems fully functional. Affected components Web App (Operational) API (Operational)