Ecanvasser experienced a major incident on November 2, 2021 affecting Ecanvasser Walk - Mobile App, lasting 10h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2021, 11:24 PM UTC
Some users may be experiencing trouble when logging in Our engineering team is currently investigating issues related to this. We will send an additional update in 60 minutes.
- monitoring Nov 02, 2021, 11:32 PM UTC
We’ve deployed a fix and users should now be able to access the app without issue. We’re monitoring to ensure the fix resolves any impacted users.
- monitoring Nov 02, 2021, 11:33 PM UTC
We are continuing to monitor for any further issues.
- investigating Nov 03, 2021, 09:36 AM UTC
The issue has now been resolved. Apologies for any disruption that this may have caused any users. Mitigation measures have been implemented to prevent this issue from reoccurring
- resolved Nov 03, 2021, 09:37 AM UTC
The issue has now been resolved. Apologies for any disruption that this may have caused any users. Mitigation measures have been implemented to prevent this issue from reoccurring