Ecanvasser incident

Disruption to outbound email service delivery

Major Resolved View vendor source →

Ecanvasser experienced a major incident on January 28, 2022 affecting Ecanvasser Dashboard, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2022, 08:24 AM UTC
Resolved
Jan 28, 2022, 03:20 PM UTC
Duration
6h 55m
Detected by Pingoru
Jan 28, 2022, 08:24 AM UTC

Affected components

Ecanvasser Dashboard

Update timeline

  1. investigating Jan 28, 2022, 08:24 AM UTC

    We are aware of an issue with the service delivery of outbound emails for some of our customers. We are investigating the issue and will update here as soon as we have identified the issue.

  2. investigating Jan 28, 2022, 08:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 28, 2022, 10:14 AM UTC

    We have determined what the issue is with the delivery of outbound emails and we’re working to resolve this. We will update here as soon as the fix has been deployed.

  4. identified Jan 28, 2022, 12:17 PM UTC

    We are continuing work on resolving the issue : We will update here as soon as the fix has been deployed.

  5. identified Jan 28, 2022, 02:23 PM UTC

    We are continuing work on resolving the issue : We will update here as soon as the fix has been deployed

  6. monitoring Jan 28, 2022, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 28, 2022, 03:20 PM UTC

    This incident has now been resolved thank you for your patience on the matter.