eCabs Technologies incident

Payment methods set to inactive by PSP

Critical Resolved

eCabs Technologies experienced a critical incident on August 18, 2026, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 11:17 AM UTC
Resolved
Aug 18, 2026, 12:18 PM UTC
Duration
1h
Detected by Pingoru
Aug 18, 2026, 11:17 AM UTC

Update timeline

  1. investigating Aug 18, 2026, 11:17 AM UTC

    We have identified an issue impacting our payment processing system (PSOP). This has been isolated to a specific edge case affecting our current Payment Service Provider (PSP). Because the fix relies directly on our provider, eCabs Technologies has limited direct control over the technical resolution. However, our team is actively engaged with the partner's support leadership to secure frequent updates and establish an estimated time of arrival (ETA) for a resolution. We will post further updates here as soon as new information becomes available.

  2. identified Aug 18, 2026, 11:25 AM UTC

    Issue confirmed on our current PSP Provider.

  3. monitoring Aug 18, 2026, 11:26 AM UTC

    Payment methods being activated again by the PSP and it seems like service is being restored slowly.

  4. resolved Aug 18, 2026, 12:18 PM UTC

    Issue has been resolved by our PSP partner.