eBiz experienced a major incident on April 8, 2022 affecting Database Servers and AWS rds-eu-west-1, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Database ServersAWS rds-eu-west-1
Update timeline
- investigating Apr 08, 2022, 12:07 PM UTC
We are currently experience connectivity issues to our database server cluster. We are investigating the issue and hope to have a resolution soon.
- investigating Apr 08, 2022, 12:15 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2022, 12:29 PM UTC
We are continuing to investigate this issue. We hope to have a resolution by 14.00
- investigating Apr 08, 2022, 12:59 PM UTC
We are continuing to investigate this issue, which is taking longer than we'd like to resolve. We hope to have a resolution by 14.30
- resolved Apr 08, 2022, 01:16 PM UTC
This incident has now been resolved.