Easyship incident

Partial outage - some services may be down for some clients

Major Resolved View vendor source →

Easyship experienced a major incident on February 3, 2023 affecting Core API and Easyship Website and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2023, 07:20 PM UTC
Resolved
Feb 03, 2023, 09:59 PM UTC
Duration
2h 38m
Detected by Pingoru
Feb 03, 2023, 07:20 PM UTC

Affected components

Core APIEasyship WebsiteAPI-E

Update timeline

  1. investigating Feb 03, 2023, 07:20 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 03, 2023, 07:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 03, 2023, 08:10 PM UTC

    We've identified the root cause for the website's partial outage and are currently working on a fix. Meanwhile, other affected services were recovered from the incident earlier.

  4. monitoring Feb 03, 2023, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 03, 2023, 09:59 PM UTC

    This incident has been resolved.